Terms of Service

These Terms of Service ("Terms") form a binding agreement between you and csshichuang.com, a private R&D studio operating from the Sheffield Digital Campus, Technology Park, Sheffield, United Kingdom. They govern your use of our websites, mobile applications, and related services (collectively, the "Services").

By installing, accessing, or using the Services, you confirm that you have read, understood, and agreed to be bound by these Terms, and by our Privacy Policy (available at privacy.html), which is incorporated into these Terms by reference. If you do not agree, please discontinue use and uninstall any of our applications.

Acceptance of these Terms

You accept these Terms when you first install, launch, or use the Services. If you are accepting on behalf of an organisation, you represent that you have authority to bind that organisation, and references to "you" refer to that organisation. If you do not have such authority, or if you do not agree with these Terms, you must not accept them and must not use the Services.

Definitions

• App means any mobile application published by csshichuang on the Apple App Store or Google Play, including any in-app content, materials, and updates.
• Content means all text, graphics, images, music, code, audio recordings, designs, and other material in the Services.
• User Content means any content that you create, upload, store, or transmit through the Services.
• Subscription means any auto-renewing paid offering made available within an App.
• IAP means any one-time in-app purchase made within an App.

Eligibility & Age of Use

You must be at least the age of digital consent in your country of residence to use the Services. The specific thresholds are:

• 13 years or older in the United States, the United Kingdom, and most other countries (COPPA / GDPR baseline).
• 14 years or older in the People's Republic of China, Spain, and South Korea under local law.
• 16 years or older in certain EU member states (e.g. Germany, France, Netherlands) under GDPR.
• 18 years or older to enter into a paid Subscription or commission work with the studio.

If you are below the age of majority in your jurisdiction, you may only use the Services with the verifiable consent of a parent or legal guardian. By using the Services, you represent that you meet the applicable age requirement. We may at any time require proof of age and may suspend or terminate the account if we cannot verify eligibility.

Account, Licence & Acceptable Use

Subject to your continued compliance with these Terms, we grant you a personal, worldwide, royalty-free, non-exclusive, non-transferable, non-sublicensable, revocable licence to install and use the Services on devices you own or control, solely for your personal, non-commercial purposes (or, where the App is designated as a business tool, for your internal business purposes).

You agree not to:

• Copy, modify, host, translate, sell, resell, or sublicense the Services, except as expressly permitted by these Terms or applicable law.
• Reverse-engineer, decompile, or disassemble the Services, except to the extent that such activity is expressly permitted by applicable law (e.g. for interoperability).
• Use the Services to build a competing product or service, or to train a machine-learning model on the Services or any Content.
• Remove, alter, or obscure any copyright, trademark, or other proprietary notices in the Services.
• Use the Services in any way that violates applicable law, including anti-spam, anti-piracy, export-control, sanctions, and anti-money-laundering laws.

Subscriptions, In-App Purchases & Auto-Renewal

Some of our Apps offer auto-renewing Subscriptions and one-time IAPs. When you initiate a Subscription, you authorise the relevant app store (Apple or Google) to charge your payment method on a recurring basis (e.g. monthly or annually) until you cancel. By initiating a Subscription, you agree to the pricing, billing, and auto-renewal terms presented to you at the point of purchase, which are incorporated into these Terms by reference.

Key terms:

• Free trials. If a Subscription includes a free trial, you will not be charged during the trial. If you do not cancel before the trial ends, you will be charged the full Subscription fee. We will notify you in-app of the trial duration and the imminent end of the trial where the app store permits.
• Auto-renewal. Subscriptions automatically renew at the end of each billing cycle unless you cancel at least 24 hours before the end of the current cycle. The renewal price may change with notice as set out below.
• Price changes. We may change Subscription prices at any time, but changes will not affect your current billing cycle. We will give you at least 30 days' advance notice of any price change, and you may cancel before the change takes effect.
• Cancellation. You can cancel a Subscription at any time from your App Store or Google Play account settings. Cancellation takes effect at the end of the current billing cycle; you will retain access to the paid features until then.
• Removal of ads. Where a paid IAP is offered to remove advertising, the purchase applies to your account on the platform on which the purchase was made (Apple ID / Google account) and is non-transferable.

Refunds & Right of Withdrawal

All purchases made through the Apple App Store or Google Play are subject to the refund policies of the relevant platform. We do not have the ability to issue refunds directly for App Store or Play Store purchases.

• App Store (Apple): you can request a refund via reportaproblem.apple.com. Apple will consider the request in line with its App Store refund policy.
• Google Play: you can request a refund via your Google Play order history. Google will consider the request in line with its Google Play refund policy.
• EU / UK consumers: if you are a consumer in the EEA, the UK, or any other jurisdiction that provides a statutory right of withdrawal for digital content, you acknowledge that by initiating a Subscription or downloading a paid App you request immediate performance, and you may lose your right of withdrawal once the Service has been fully performed. Where local law gives you a withdrawal period despite this acknowledgement (e.g. for a Subscription you have not yet used), we will honour it.
• Australian / Brazilian / South Korean consumers: you may have analogous statutory rights; we will honour them on a case-by-case basis.
• Defective products. regardless of platform, if a Subscription or IAP is materially defective, or if we fail to deliver the service as described, you may be entitled to a repair, replacement, or refund under consumer law. Please contact contact@csshichuang.com in the first instance.

App Store & Google Play Terms

The following additional terms apply to Apps distributed through the Apple App Store and Google Play:

• The licence granted to you for an App downloaded from the Apple App Store is a non-transferable licence to use the App on any Apple-branded products you own or control, as permitted by the Apple Media Services Terms and Conditions.
• Apple has no obligation to furnish any maintenance and support services with respect to the App.
• In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the App (if any). To the maximum extent permitted by law, Apple will have no other warranty obligation with respect to the App.
• Apple is not responsible for addressing any claims by you or a third party relating to the App or your possession or use of the App, including (a) product liability claims, (b) any claim that the App fails to conform to any applicable legal or regulatory requirement, and (c) claims arising under consumer protection, privacy, or similar legislation.
• In the event of any third-party claim that the App or your possession or use of the App infringes that third party's intellectual property rights, Apple is not responsible for the investigation, defence, settlement, or discharge of such claim.
• You represent and warrant that (a) you are not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a "terrorist supporting" country, and (b) you are not listed on any U.S. Government list of prohibited or restricted parties.
• You may also have additional rights under the consumer laws of your country of residence; nothing in these Terms is intended to override those rights.
• The equivalent Google Play terms are set out in the Google Play Terms of Service and apply to Apps distributed through Google Play.

Intellectual Property

The Services, including all Content, are owned by csshichuang or our licensors and are protected by copyright, trademark, database, design right, and other intellectual-property laws of the United Kingdom, the European Union, the United States, and other jurisdictions. Except for the limited licence granted in these Terms, no rights, title, or interest in or to the Services is transferred to you.

Trademarks, service marks, and logos displayed in the Services are the property of their respective owners. You may not use any csshichuang trademark, service mark, or logo without our prior written consent.

Feedback. If you submit suggestions, ideas, or feedback about the Services, you grant us a perpetual, irrevocable, worldwide, royalty-free, sublicensable licence to use, modify, and incorporate such feedback into the Services without restriction.

User Content & Local Data

You retain all rights in your User Content. You grant us a limited, non-exclusive, royalty-free licence to host, store, transmit, and display your User Content solely as required to provide the Services to you. Because we are a local-first studio, this licence is limited to the technical operations required to write your User Content to your on-device vault, render it on screen, and (if you have opted in) back it up to your personal cloud account.

We do not access, view, copy, or use your User Content for any other purpose. We do not sell, share, or train models on your User Content. Where you choose to back up your User Content to your personal iCloud or Google account, the data is governed by Apple's or Google's terms, not ours.

Advertising, In-App Purchases & Removal

Free-tier builds of selected Apps display advertising served by the mediation partners disclosed in our Privacy Policy. By using a free-tier App, you agree to the in-app delivery of advertising under the consent settings you have chosen. You can remove all advertising from a free-tier App by purchasing the "Remove Ads" IAP, which permanently removes every ad format (splash, rewarded, interstitial, banner) from your copy of the App on the platform on which the purchase was made.

Rewarded video ads grant an in-app benefit only after the SDK confirms a verified reward event. If a reward is not delivered due to a network or SDK failure, please contact support@csshichuang.com and we will investigate.

Prohibited Conduct

You agree not to use the Services:

• For any unlawful purpose, or in violation of any applicable local, state, national, or international law.
• To harass, threaten, defame, or intimidate any person, or to transmit unlawful, infringing, or otherwise objectionable content.
• To upload or transmit viruses, malware, ransomware, or any other malicious code.
• To attempt to gain unauthorised access to the Services, other users' accounts, or any computer systems or networks connected to the Services.
• To interfere with or disrupt the integrity or performance of the Services or the data contained therein.
• To scrape, crawl, or use automated means to access or copy the Services or their Content, except as permitted by the robots.txt file and applicable law.
• To use the Services in a way that could damage, disable, overburden, or impair our infrastructure.

Third-Party Services & Open Source

The Services may include links to or integrations with third-party services (e.g. Apple Music, Files, iCloud, Google Drive, Stripe). We do not control, endorse, or guarantee the content, privacy practices, or accuracy of any third-party service, and we are not responsible for any loss or damage arising from your use of any third-party service. Your use of any third-party service is governed by that service's own terms and privacy policy.

Open-source software used in the Services is licensed under its respective open-source licence. A list of open-source components, their licences, and (where required) the full licence text is available in-app and at contact.html on request.

Suspension & Termination

We may suspend or terminate your access to the Services at any time, with or without notice, if we reasonably believe you have violated these Terms, if required by law, or if we are ceasing to provide the Services. You may stop using the Services at any time and may uninstall the Apps. Termination does not relieve you of any obligation to pay amounts due, and the sections of these Terms that by their nature should survive termination will survive.

Warranties & Disclaimers

To the maximum extent permitted by applicable law, the Services are provided "as is" and "as available", without warranty of any kind, express or implied, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, secure, or free of harmful components, or that defects will be corrected.

Some jurisdictions do not allow the exclusion of certain warranties; in such jurisdictions, the exclusions above apply to the maximum extent permitted by local law.

Limitation of Liability

To the maximum extent permitted by applicable law, in no event will csshichuang, its affiliates, officers, directors, employees, agents, suppliers, or licensors be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, use, goodwill, or other intangible losses, arising out of or in connection with the Services, whether based on warranty, contract, tort (including negligence), statute, or any other legal theory, and whether or not we have been advised of the possibility of such damages.

To the maximum extent permitted by applicable law, our aggregate liability for all claims arising out of or in connection with the Services will not exceed the greater of (a) the total amount you paid us for the Services in the 12 months immediately preceding the event giving rise to the liability, or (b) one hundred pounds sterling (GBP 100). Nothing in these Terms excludes or limits our liability for (i) death or personal injury caused by negligence, (ii) fraud or fraudulent misrepresentation, or (iii) any other liability that cannot be excluded or limited under applicable law.

Indemnity

You agree to defend, indemnify, and hold csshichuang, its affiliates, officers, directors, employees, agents, suppliers, and licensors harmless from and against any claims, damages, obligations, losses, liabilities, costs, or expenses (including reasonable legal fees) arising from (a) your access to or use of the Services, (b) your violation of these Terms, (c) your violation of any third-party right, or (d) any claim that your User Content caused damage to a third party.

Changes to the Services or these Terms

We may modify the Services or these Terms from time to time. The "Effective" date at the top of this page reflects the current version. For material changes, we will give you at least 30 days' notice by in-app message, email (where you have provided one), or by posting a notice in the App. Your continued use of the Services after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the changes, you may stop using the Services and (if applicable) cancel any active Subscription.

Country-Specific Consumer Rights

Notwithstanding anything to the contrary in these Terms, you may have additional or different rights under the consumer laws of your country of residence. The following is a non-exhaustive summary of the country-specific rights we observe. Where these Terms conflict with mandatory local consumer law, the local law prevails.

United Kingdom & European Union

Consumers in the UK and EU benefit from the Consumer Rights Act 2015, the Digital Markets, Competition and Consumers Act 2024, and the EU's modernised consumer law acquis. These include the right of withdrawal for distance contracts (subject to the digital-content carve-out above), the right to a conforming product, and the right to effective remedies.

United States - California

California consumers retain all rights under the CCPA / CPRA and the Song-Beverly Consumer Warranty Act, including the right to a refund or replacement for defective digital goods.

Other US states

Consumers in states with comprehensive consumer protection statutes (e.g. Massachusetts, New York, Texas) retain the protections of those statutes.

Australia

Australian consumers benefit from the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010), including the guarantees of acceptable quality and fitness for purpose, and the right to a refund for a major failure.

Canada

Canadian consumers benefit from the consumer protection laws of their province or territory (e.g. Consumer Protection Act, Ontario) and the Competition Act.

Brazil

Brazilian consumers benefit from the Consumer Defence Code (Codigo de Defesa do Consumidor, Law 8.078/1990) and the LGPD.

Mainland China

Chinese consumers benefit from the Consumer Rights Protection Law, the E-Commerce Law, the PIPL, and any local consumer protection regulations.

Japan, South Korea, Singapore, India

Consumers in these jurisdictions retain the protections of their respective consumer protection statutes (e.g. the Act on Specified Commercial Transactions, Japan; the Consumer Protection Act, Korea; the Consumer Protection (Fair Trading) Act, Singapore; the Consumer Protection Act 2019, India).

Governing Law & Dispute Resolution

These Terms are governed by the laws of England and Wales, without regard to conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

For consumers in the UK, EU, and other jurisdictions with mandatory local consumer-protection law, the local consumer-protection rules continue to apply to any dispute, and nothing in this clause is intended to deprive you of the protection of those mandatory rules.

We will attempt to resolve any dispute informally first. Please contact contact@csshichuang.com in the first instance. If a dispute cannot be resolved within 30 days, the following options apply:

• UK / EU consumers: you may use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr. Consumers in the UK may also contact Citizens Advice.
• US consumers: you may bring an action in the court of competent jurisdiction for your place of residence. Where permissible, small-claims court is the preferred venue.
• Australian consumers: you may refer the dispute to the relevant state or territory consumer affairs office, or to the Australian Financial Complaints Authority (where applicable).
• Brazilian consumers: you may file a complaint with ProCon or the consumer court (Juizado Especial Civel).
• Chinese consumers: you may file a complaint with the China Consumer Association or the relevant market regulator.
• All other consumers: you may bring an action in the court of competent jurisdiction for your place of residence, or in the courts of England and Wales.

For business users (where you have accepted these Terms on behalf of an organisation), the exclusive forum for any dispute is the courts of England and Wales.

Miscellaneous

• Entire agreement. These Terms, together with the Privacy Policy and any in-app or in-product terms presented at the point of purchase, constitute the entire agreement between you and us regarding the Services.
• No waiver. Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.
• Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
• Assignment. You may not assign or transfer your rights under these Terms without our prior written consent. We may assign these Terms to any of our affiliates, or in connection with a merger, acquisition, or sale of assets.
• Force majeure. We will not be liable for any failure or delay in performance under these Terms to the extent caused by events beyond our reasonable control, including acts of God, war, terrorism, civil unrest, government action, pandemics, internet or telecommunications failures, or strikes.
• Notices. We may provide notices to you via in-app messages, email, or by posting on the website. Notices to us must be sent to contact@csshichuang.com with a copy by post to our registered address.
• Third-party beneficiaries. Except as expressly set out in these Terms (in particular, in the App Store and Google Play clause), these Terms do not confer any rights on any third party.

Contact

For any question about these Terms, please contact us at:

csshichuang.com
Sheffield Digital Campus, Technology Park
Sheffield, United Kingdom
Email: contact@csshichuang.com